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Return/Cancellation Policy

ReturnPolicy

We offer a 10 day return on all brand new, unused, and undamaged products when accompanied by a receipt and in original packaging. Used items, or items not in brand new condition, may not be returned. Items purchased on GYOGz.com can NOT be returned to a physical GYOGz store location and must be returned by following the process outlined below.  Returns require an RMA number which can be obtained by emailing info@gyogz.com. A restocking fee of 15% is charged on all returned merchandise. All returns must first be authorized so we can give you detailed instruction where to send your item(s). Please be aware that the customer is responsible for all return shipping costs (unless otherwise indicated), and arranging shipment of returned items.

You must first receive a return authorization #, and be sure to include your order number. Please do not phone-in a return request. After we receive your return request via email,we’ll send you an email with detailed instructions for your return. After we receive your returned item(s), we will notify you via e-mail of your refund once we’ve received and processed the returned item.

After submitting an item for refund, you can expect to receive your refund within 4-6 weeks upon our receipt of your return. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please remember, you, the customer, are responsible for return shipping costs. We recommend using FedEx ground.

– We recommend using an insured carrier.

– We are not responsible for lost/stolen returns.

– Customer is responsible for all return shipping charges of returned items (unless otherwise indicated).

– Any items returned must include the original box and packaging. We reserve the right to deny any request for exchange or store credit for a returned item.

Warranty Information

All warranties are given by the product manufacturer, only. GYOGz accepts no responsibility or liability, expressed or otherwise for any manufacturer’s warranty. If you have a warranty issue, you will deal directly with the manufacturer, or abide by their policies and timelines.

Order Cancellation Policy

Customer may cancel an Order up until a notification of order processing is sent via email or if the product is in “back-order” status. Once the order has physically shipped, in-part or in-full, it is considered as fulfilled and is subject to an applicable re-stocking fee in case of return. To request order cancellation, please contact GYOGz via email. Order is not considered Cancelled until you receive a notification that states that we have been able to stop the order from physically leaving our premises. Special Orders may not be cancelled once the order has been accepted and charged for. In some cases we may be able to Cancel a Special Order, however you may be charged a Cancellation fee of 25%. It may take up to 30 days to process a full refund.

Orders made after 3 pm EST will be processed the following day.